Jobs
Please contact our Human Resources at hr@isigma.netor Call us at 770.543.0331
Current Openings
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Support Analysts
- Provide Technical Support with CIS / Billing Solution
- Listen carefully to clients and colleagues, understand what is being asked for and then use various techniques to provide a conclusion solution
- Check the work thoroughly, knowing users will depend on being correct
- Work within the agreed standards, procedures, priorities and timescale
- Work in tight deadlines and shifting priorities (continued to be organized and methodical)
- Concentrate on detailed tasks
- Communicate with customers using non-technical language
- Provide necessary training
- Communicate with IT Team
- Bachelors degree;
- 3+ years experience Retail Energy Operations, Customer Information and Billing Systems and Transaction Processing
- Excellent customer facing skills
- Experience in using SQL Tools
- Experience in EDI transaction sets
We are seeking Support Analysts with experience in Customer Information / Billing System in the deregulated energy sector.
The Support Analysts are able to:
Atlanta, GA
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Director of Operations and Support
- Providing client support communication and executive level customer support for regular and escalated support issues;
- Analyzing and documenting current operations and support workflows and identifying/recommending areas for process improvement;
- Developing and communicating operational policies and procedures;
- Working closely with Sales team to prioritize and setting internal and client delivery expectations;
- Identifying and prioritizing operational improvement projects by value-add and ROI potential;
- Coordinating production troubleshooting with QA and developers;
- Coordinating with Release Management for QA and Production implementation;
- Driving knowledge exchange and training;
- Owning key operational metrics such as support responsiveness and systems/infrastructure monitoring;
- Overall responsibility and management of support and/or build teams with a focus on people development;
- Bachelors degree;
- 5+ years experience in enterprise technology or service provider environment;
- Excellent customer facing skills;
- Ability to multi-task and juggle multiple priorities;
- Strong interpersonal, organizational, analytical, and project management skills;
- Experience with managing technology teams;
- Experience managing a budget and creating business cases/ROI;
- Experience with Customer Information and Billing Systems for Energy / Deregulated Retail Energy space;
We are seeking an experienced Director of Operations and Support to extend our current operations. This individual will lead and manage client support and/or delivery teams.
Responsibilities include, but not limited to the following:
Atlanta, GA